Refund & Returns Policy

KMNShop operates as an online marketplace connecting customers with independent third-party vendors. Refund eligibility may differ depending on whether a product is sold directly by KMNShop or by an independent vendor.

1. Cooling-Off Period

Customers are entitled to a 7-day cooling-off period from the date of delivery, subject to the Consumer Protection Act of South Africa.

• The item must be unused and in its original condition.
• The return request must be submitted within 7 days of delivery.

2. Products Sold by KMNShop

Where KMNShop is listed as the seller of record, refund and return requests will be handled directly by KMNShop in accordance with applicable consumer protection laws.

3. Products Sold by Independent Vendors

For products sold by independent vendors:

• Refunds and returns are handled directly by the vendor.
• Vendors must comply with South African consumer protection laws.
• KMNShop may assist with dispute resolution but is not the seller of record.

4. Eligibility for Refunds

Refunds may be granted where:

• The product is defective or damaged on delivery.
• An incorrect item was delivered.
• The product materially differs from its description.
• A valid cooling-off request is submitted within 7 days.

5. Refund Process

To request a refund, customers must contact KMNShop support with:

• Order number
• Description of the issue
• Supporting evidence (where applicable)

Once approved, refunds will be processed using the original payment method where possible. Processing times may vary depending on the vendor and payment provider.

6. Non-Refundable Items

Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons, unless otherwise required by law.

7. Vendor Responsibility

Independent vendors are responsible for product quality, return logistics, and processing approved refunds in accordance with applicable